What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1960 reviews submitted in the last 3 years
Florentino (United States) -
Best of Japan, Dec 2024
Very good guides. Very good hotels. Special side activities like learning japanese cooking, tea ceremony, etc were excellent....
Troy (Australia) -
Independent Travel, Dec 2024
This was our first trip international, everything was looked after, made it such a stress free experience, Japan...
Paul (United States) -
Independent Travel, Sep 2024
Simply fantastic service throughout. From every single IJ staff member, especially Lexi!
John (United Kingdom) -
Independent Travel, Dec 2024
Bar one small thing, everything worked perfectly on the ground. All pick-ups and tours went smoothly and the...
Alexander (Australia) -
Independent Travel, Nov 2024
Having everything planned out for us was really good, especially for someone who likes scheduling and planning. Sometimes...
Noah (United Kingdom) -
Independent Travel, Dec 2024
Throughout the booking process and whilst we were there, the service was exemplary and it was always easy...