What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1945 reviews submitted in the last 3 years
Heather (United Kingdom) -
Best of Japan, Nov 2024
The help and advice we received in planning our trip was excellent and made the whole thing a...
Adrian (United States) -
Independent Travel, Nov 2024
Angela could not have been a better representative for our trip to Japan.
Jonathan (United Kingdom) -
Independent Travel, Nov 2024
We know Japan reasonably well having lived there for 2 years in 1993/94. We had a good idea...
Katherine (United Kingdom) -
Independent Travel, Sep 2024
Meticulous attention to detail. Made all travel arrangements easy. Excellent choice of places to visit and stay in....
Teresa (United States) -
Autumn Elegance, Nov 2024
The initial communication, the follow up timelines and commitments as well as the packet arrival...all timely. You provided...
Eunice (United Kingdom) -
Autumn Elegance, Nov 2024
From start of my enquiry to the end of my trip everything was faultless
Susan (United Kingdom) -
Independent Travel, Oct 2024
The service was excellent. The information pack and detailed guides about each destination were also very good. A...
Marjolein (United Kingdom) -
Independent Travel, Nov 2024
The service was excellent both in planning the trip and support while we were in Japan. The help...