What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2032 reviews submitted in the last 3 years
Simon (Australia) -
Independent Travel, Jan 2025
Mark was great, adjusted to what we wanted and patient as we got up to speed on Japan...
Christine (Australia) -
Japan Unmasked, Mar 2025
Excellent service, great communication and well-designed tour, well executed by our tour leader.
Gary (Australia) -
Japan Solo, Mar 2025
Everything went really well, except for one or two minor hiccups.
Sandra (United States) -
Manga & Anime, Mar 2025
This was an amazing trip and I will definitely be using you guys again in the future.
Adam (United States) -
Best of Japan, Mar 2025
Everything was really great. We only had one issue with the food restrictions that I wanted to...
Loretta (United States) -
Independent Travel, Mar 2025
The choices of cities and overall route was excellent. There was a good variety of large cities, mountains...
Peta (Australia) -
Independent Travel, Mar 2025
to have my 100page book to look over each night to inform us what to do the next...
Li Li (Singapore) -
Independent Travel, Mar 2025
Great planning by Josey with most timely responses. Helpful consideration of a semi-self-guide around Hokkaido esp the...