What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2000 reviews submitted in the last 3 years
Monica (United States) -
Japan Solo, Feb 2025
Overall, the itinerary and guides were excellent and addressed our interests, the accommodations were diverse and generally excellent,...
Benjamin (Australia) -
Independent Travel, Feb 2025
Everything went so smoothly. We felt we were in the best of hands and didn't have any worries...
Jonathan (United Kingdom) -
Independent Travel, Jan 2025
Stress free means of ground arrangements, accommodation and travel in Japan, with support every step of the way.
Margaret (Australia) -
Independent Travel, Feb 2025
Was wonderful to be able to discuss our travel requirements via phone calls and not have to deal...
Ian (United Kingdom) -
Winter Highlights, Jan 2025
Good advice and communication prior to the trip and very slick organisation in Japan once we arrived.
Catherine (United Kingdom) -
Independent Travel, Feb 2025
Will was excellent from the very first enquiry that we made to the final de-brief after the trip....
Alicia (United States) -
Independent Travel, Feb 2025
We cannot say enough wonderful things about IJT and Anna Welsh. We have recommended IJT to roughly 10...
Linda (United States) -
Independent Travel, Jan 2025
The in-country service was top-notch! Even without cellular service, I always got quick email responses. And Julie built...
George (United Kingdom) -
Independent Travel, Jan 2025
Great experience, Jess was really helpful in arranging everything and enjoyed the whole trip