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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1745 reviews submitted in the last 3 years
Sally (United Kingdom) - Majestic Japan, Sep 2024
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Fantastic team, conscientious, listening, kept every single agreement, and expressed understanding. Trusted both Jess & Sophia 100 . Have already recommended IJ, many times .
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2. Tour Leader name and satisfaction rating
Sophia is an absolute super star, intelligent, informed, enthusiastic, never forgot anything about us as individuals. She has enormous patience & a clear passion for everything she does. She was absolutely amazing when one train was cancelled, no drama, just re arranged things & we were all taken care of, on every level. Exceptional. It was our first tour but other Americans said she’s the best tour leader they’ve ever had. Outstanding, thank you.
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
The final hotel room in Tokyo seemed pokey after we’d had such beautiful hotels
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6. Please give us your comments on the transport included in your package.
Coaches excellent. I really enjoyed the trains & the tubes. I think all the trains should be first class
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7. Please tell us your thoughts on the meals included during your tour.
The meals at the Onsens was outstanding. The meal in Kyoto I think could have been improved,as lay out across 2 tables & quantities were confusing. think Sophia maybe who has local knowledge should find the Kyoto one. That was the only one that wasn’t great .
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Maybe
We felt much more confident to go on our own next time.
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