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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2024 reviews submitted in the last 3 years
James (United Kingdom) - Japan Unmasked, Oct 2024
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Japan is so culturally different to the UK. I felt that the tour went really well and we tried things that we would not have done otherwise We had never tried a small group tour before and really enjoyed how well it went
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2. Tour Leader name and satisfaction rating
Mike Reddy was excellent. He guided us well. We were well informed at every stage. I cannot imagine a better guide for this trip
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
All the hotels met expectations. The three nights in traditional places added to the experience
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6. Please give us your comments on the transport included in your package.
It all worked seemlessly. The day we went to Hiroshima seemed a lot of travelling with changes but understandable
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7. Please tell us your thoughts on the meals included during your tour.
Excellent mixture. Our guide was very helpful and as the group worked, going out to places suggested added to the experience
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
Yes
We have other long haul destinations in mind before we get too old. Japan was a really good experience though so it is tempting
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