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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2015 reviews submitted in the last 3 years
Christine (United Kingdom) - Independent Travel, Oct 2022
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We were very happy with the service provided by IJ. This is our second trip with you and where you excel is the detailed information in the Info-Pack & the individual city booklets. For example, providing the exits we need to use to get out of a major train station, how to find our subway line in Shin-Osaka station, how to find our whereabouts on arrival at our tram stop. Detailed directions are one of your many strengths. Your staff are knowledgeable & offer helpful suggestions when planning an itinerary. We loved our second Japan experience, perhaps even more this time because we broke away from the cities and spent some time in the alps and smaller towns.
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2. Consultant name and satisfaction rating:
Aaron was patient, knowledgeable and reassuring.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
Century Southern Tower, Tokyo - excellent location & hotel close to Shinjuku, breakfast room has amazing views. Buena Vista Hotel, Matsumoto - excellent location near railway station, a little old-fashioned (brown decor in the room) BUT we were entitled to use the Executive Lounge which offered free cocktails and nibbles. Shirakabaso Hotel, Kamikochi - our favourite of the 7 hotels we stayed in. Lovely staff, 7-course dinner (French) outstanding, room with a terrace & hammock looking out over the river. We saw 2 macaque monkeys in front of our terrace in the early morning. Tokyu Stay, Takayama - excellent location & top floor views near station, a washing machine, tumble drier AND detergent!! JR Hotel Clement, Takamatsu - excellent location next to station & port, breakfast restaurant had great views of port, great beds, a luxury hotel. Hotel Intergate, Hiroshima - narrow window so little light, comfortable pillows. Cross Hotel, Osaka - room very dark (black decor - my husband liked it) and narrow window, good location (you could walk to the station & Peace Memorial area).
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5. Please give us your comments on the transport included in your package.
All forms of transport were reliably prompt, easy to use (thanks to your expert instructions), comfortable.
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6. Please comment on any professional guiding included in your package?
We had 2 terrific guides (from Arigato Japan) on our Osaka Street Food Night tour. We were with them for 5 hours! (not 3) and it was a highlight of our trip. The food and the places they took us to were fantastic. They were full of information and extremely helpful.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
Your attention to detail takes the stress out of travelling. Knowing the times & names of our trains/buses/ferries plus having the timetables was invaluable. Your restaurant recommendations were always reliable and were were never disappointed. Your suggestions re what to see in a new town were also gratefully received and worth visiting.
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