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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1745 reviews submitted in the last 3 years
Gina (United States) - Independent Travel, Sep 2024
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Our travel consultant listened to our interests, and the trip was very well organized and exceeded our expectations. The info guide was well organized and had so much valuable information, and all of the guides, train tickets and experiences were just excellent and ensured a worry free vacation! Inside Japan is highly recommended!
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2. Consultant name and satisfaction rating:
She listened to us, was very well informed about Japan and optional experiences, and extremely responsive to our questions. She really made us look forward to the trip, and then our expectations were exceeded!
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
Loved the locations and the quality of the hotels selected.
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5. Please give us your comments on the transport included in your package.
Very much appreciated! All of the private transports were excellent and used appropriately. The bus/train schedules worked perfectly, and the tickets were well marked and easy to follow.
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6. Please comment on any professional guiding included in your package?
They were all amazing! We learned SO MUCH from our first day in Tokyo and referred to that information shared throughout the trip. Thank you Yuko Sakurai! And Yuri Nagayasu showed us around Kyoto like such a pro! We would never have been able to see half as much of the sights of Kyoto without her. And Junko Ogawa showed us insights on geishas that was so interesting!
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
An amazing experience with great guides and experiences would lead us to future trips in other areas of Japan.
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
