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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2020 reviews submitted in the last 3 years
Andrew (United Kingdom) - Japanese Hotsprings Honeymoon , Mar 2024
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Fantastic from start to finish - listening to our likes and preferences to plan the trip, and whilst there giving great support.
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2. Consultant name and satisfaction rating:
Natasha was great, very helpful and informative.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
All the accommodation was in great locations
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5. Please give us your comments on the transport included in your package.
It was great to have everything booked in advance, with the great guidebook/itinerary to get around. When there needed to be changes (e.g. delays outside of anyone's control) the team were fantastic at rearranging everything
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6. Please comment on any professional guiding included in your package?
No Answer Given
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
Yes
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