What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2039 reviews submitted in the last 3 years
Gretchen (Australia) -
Japan Unmasked, Mar 2025
All the staff I had dealing with were excellent especially our guide Patrick. He is a rare find.
Elizabeth (United Kingdom) -
Golden Route, Feb 2025
Had very good service from inside Japan. But I think some things we wanted were overlooked or not...
Ruth (Australia) -
Independent Travel, Feb 2025
I spoke with Andrew about our trip - Inside Japan part of our 4 week trip was Fantastic....
Dominique (Australia) -
Independent Travel, Mar 2025
I have never done an organised tour service before and loved it so much... Everything was just as...
Kamini (Australia) -
Independent Travel, Mar 2025
I sent an email to Sawako with feedback. Please reference that
Janet (United States) -
Majestic Japan, Mar 2025
Liked the pre-trip information and arrangements. Just enough.
Stacey (United States) -
Independent Travel, Mar 2025
we felt very supported and the materials provided were excellent for each city the accommodations were well-placed and...
Bernard (United Kingdom) -
Japan Unmasked, Mar 2025
Booking process was easy, tour guide was knowledgeable, all went to plan
Marilyn (United States) -
Independent Travel, Mar 2025
Exceptional customer service. Very responsive and informed me of any staff scheduling changes and who would substitute in...