What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2078 reviews submitted in the last 3 years
Michelle (United States) -
Nakasendo Way (Group Tour Add-On), Jun 2019
When I needed help in country, your people responded quickly and helped solve the problem. We had...
Jonathan (United States) -
Independent Travel, Jun 2019
It was an excellent trip with lots of memories for life.
Kirill (United Kingdom) -
Best of Japan, Jun 2019
My general experience that I have received was fantastic, the service was very quick and my Consultant responded...
Caroline (Australia) -
HYPERJAPAN's J-Pop & Go! , Jul 2019
Pre tour information and tour itself was excellent. Destinations and activities were very enjoyable and well organised. Had...
Dymphna Samarji -
Independent Travel, Jul 2019
Rebecca was wonderful she listened to the type of holiday we wanted and made suggestions and came back...
Barton (United States) -
Independent Travel, Jun 2019
We are extremely pleased with the service we received from InsideJapan.
Paul (Australia) -
Independent Travel, Jun 2019
Apart from the driver collecting us from Narita being late everything else went exactly as planned and was...
Paul (Australia) -
Independent Travel, Jun 2019
Apart from the driver collecting us from Narita being late everything else went exactly as planned and was...