What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2074 reviews submitted in the last 3 years
Nicola (United Kingdom) -
Independent Travel, Oct 2024
As this was my third trip with you I was pretty clear on what we wanted and Mark...
Nicola (United Kingdom) -
Independent Travel, Oct 2024
As this was my third trip with you I was pretty clear on what we wanted and Mark...
Kerrie (Australia) -
Independent Travel, Oct 2024
We had already booked a tour in Japan and wanted our inside Japan experience to take us to...
Ruth (United Kingdom) -
Independent Travel, Oct 2024
The service from first contact to Jess checking up on us mid-trip was flawless. Jess put together a...
Gretchen (United States) -
Independent Travel, Sep 2024
Overall, I had a great experience with Julie. She was very helpful in helping me plan our trip!
Steven (United States) -
Japan Unmasked, Oct 2024
From the help and support from Julie to the wonderful tour leadership by Ed we could not be...
Stephen (United Kingdom) -
Independent Travel, Oct 2024
Nathan was amazing and so WAS insidejapan, guide was brilliant, everything wasd professional and expertly handled.
Martha (United Kingdom) -
Independent Travel, Sep 2024
well planned and well paced trip.in theory responding to our requested perspectives but in practice not so closely...
Jean (United Kingdom) -
Independent Travel, Oct 2024
You provided a good service as a tour operator and connections to on-ground support was excellent