What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2078 reviews submitted in the last 3 years
Amber (United States) -
Independent Travel, Mar 2025
Excellent service with prompt response time and communication
Aaron (United States) -
Independent Travel, May 2024
We felt very taken care of by Amy and the on-site agents we dealt with while we were...
Michael (United Kingdom) -
Independent Travel, Mar 2025
everything worked really well and a couple of high-ups we sorted very quickly
Gregory (United States) -
Majestic Japan, Mar 2025
my wife and i felt special and honored to be with the tour. Everyone i came into...
Gretchen (Australia) -
Japan Unmasked, Mar 2025
All the staff I had dealing with were excellent especially our guide Patrick. He is a rare find.
David (United Kingdom) -
Spring Elegance, Mar 2025
Extremely helpful from start to finish
Elizabeth (United Kingdom) -
Golden Route, Feb 2025
Had very good service from inside Japan. But I think some things we wanted were overlooked or not...
Ruth (Australia) -
Independent Travel, Feb 2025
I spoke with Andrew about our trip - Inside Japan part of our 4 week trip was Fantastic....
Dominique (Australia) -
Independent Travel, Mar 2025
I have never done an organised tour service before and loved it so much... Everything was just as...