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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2077 reviews submitted in the last 3 years
Paula (United Kingdom) - All-In Japan, Mar 2023
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1. How would you describe your overall level of satisfaction with us as your tour operator?
From first contact with Ali regarding the tour to a final email when we arrived home from our tour guide Chantel, the service was excellent.
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2. Tour Leader name and satisfaction rating
Nothing was too much trouble for Chantal. She ensured everybody was happy with suggestions for sites, meals and travel options and went out of her way to assist when people needed translation assistance. Chantel is a great asset to your company and we were delighted to have her as our tour leader.
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
No Answer Given
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5. How would you rate the accommodation against your expectations?
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6. Please give us your comments on the transport included in your package.
Transport was great and well organised
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7. Please tell us your thoughts on the meals included during your tour.
As one of us does not eat meat, some of the meals were a bit restrictive in choice, however for meat eaters, the meals were varied and enjoyable
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
Maybe
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