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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2024 reviews submitted in the last 3 years
Erwin (United States) - All-In Japan, Mar 2025
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1. How would you describe your overall level of satisfaction with us as your tour operator?
My wife and I had a great time in Japan. We are happy we selected Inside Japan.
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2. Tour Leader name and satisfaction rating
Sophia Drake was amazing. Her knowledge and enthusiasm are just incredible. She made the tour a great experience for everyone. My wife and I have done several tours around the world -- Sophia was by far the best.
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3. Consultant name and satisfaction rating:
Except for requesting payment, we had essentially no interaction with our travel consultant.
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
Each hotel was excellent with good service and helpful staff.
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6. Please give us your comments on the transport included in your package.
Our group was transported by taxi several times with four persons per taxi. Most taxis in Japan are not big enough for four people. The backseat was quite uncomfortable. The middle passenger could not buckle their seatbelt. Maybe there's no alternative, but certainly less use of over-crowded taxis would make for a better tour.
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7. Please tell us your thoughts on the meals included during your tour.
We enjoyed the nice variety of foods.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
Maybe
If we return to Japan for holiday (rather than for business) we would likely organize our own itinerary.
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