UK
Australia
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 1980 reviews submitted in the last 3 years
Amy (Australia) - Independent Travel, Dec 2024
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Our trip was excellent.
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2. Consultant name and satisfaction rating:
Ana was okay, she wasn't amazingly helpful when planning, but that said the itinerary was excellent.
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3. How would you rate your package in terms of value for money?
No Answer Given
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
No Answer Given
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6. Please comment on any professional guiding included in your package?
No Answer Given
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7. How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
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8. Would you consider travelling to Japan again?
No Answer Given
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9. Would you travel again with InsideJapan Tours?
No Answer Given
Hi Amy,
Many thanks for your review, and your helpful comments regarding our consultant service and the quality of your guide in Kyoto. We've passed all feedback to their relevant areas, and will help us to improve our future trips. If there's any other particular concerns or feedback you have for us please do let us know.
Thanks and we hope to see you again!
Lachlan M (Sales Team Leader Brisbane)
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
