What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2062 reviews submitted in the last 3 years
Linda (United Kingdom) -
Spring Elegance, Mar 2025
I would have appreciated one document with day to day itinerary with dates.
Susan (United Kingdom) -
Best of Japan, Mar 2025
Friendly, attentive, helpful. We felt the team were available whenevr we needed them.
Patricia (United Kingdom) -
Independent Travel, Mar 2025
You were the best. I was drawn to Inside Japan because all of your travel consultants had experience...
Yvonne (United Kingdom) -
Independent Travel, Mar 2025
Perfectly tailor made holiday. Every aspect was covered to ensure a smooth trip meaning we were able to...
William (United Kingdom) -
Independent Travel, Mar 2025
Very good service. Felt in safe and pleasant hands. Had a great holiday with all the tricky stuff...
Amber (United States) -
Independent Travel, Mar 2025
Excellent service with prompt response time and communication
Aaron (United States) -
Independent Travel, May 2024
We felt very taken care of by Amy and the on-site agents we dealt with while we were...
Michael (United Kingdom) -
Independent Travel, Mar 2025
everything worked really well and a couple of high-ups we sorted very quickly
Gregory (United States) -
Majestic Japan, Mar 2025
my wife and i felt special and honored to be with the tour. Everyone i came into...