What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1878 reviews submitted in the last 3 years
Charlotte (United Kingdom) -
Independent Travel, Oct 2024
Good communication throughout and great service in helping to organise the trip. The pack was also well...
Beth (United Kingdom) -
Independent Travel, Nov 2024
Both UK-based and Japan-based staff were quick to respond to questions and gave most helpful advice. After outlining...
Susan (United Kingdom) -
Independent Travel, Nov 2024
This was our third trip to Japan with Inside Japan Tours and our second with Lily Bascombe as...
Jeremy (United Kingdom) -
Independent Travel, Oct 2024
Well organised trip, lots of variety, very good suggestions of additional activities
Diana (United Kingdom) -
Kumano Kodo Four-Night Module (Intermediate Hiking), Oct 2024
Brilliant, everything that you organised for us went perfectly.
Rachel (United Kingdom) -
Independent Travel, Oct 2024
So grateful for your meticulous instructions as to how to travel around - it was actually very easy,...
Lesley (United Kingdom) -
Autumn Elegance, Nov 2024
Excellent service. (set aside issues with BA which were not your fault.)
Keith (United Kingdom) -
Autumn Elegance, Nov 2024
Our tour leader was very well organised and communicated clearly. I appreciated that she offered to take the...