What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2024 reviews submitted in the last 3 years
Susan (Canada) -
Independent Travel, Mar 2025
The help and guidance we received both in planning and while in Japan made the trip a wonderful...
Jonathan (United Kingdom) -
Independent Travel, Mar 2025
The pre-trip planning was excellent and pretty much everything went to plan.
Amanda (United Kingdom) -
Independent Travel, Mar 2025
Excellent both before the trip and the exemplary package of tickets and instructions waiting for us on arrival
Gareth (United Kingdom) -
Honshu Hiking, Mar 2025
An incredible level of service at every stage - from initial enquiry to post trip follow up call....
Emma (United Kingdom) -
Hidden Japan, Mar 2025
This is the second time I've used inside Japan (the previous time 10 years ago was organised by...
Jennifer (United States) -
Independent Travel, Mar 2025
Overall the experience is easy and takes all the stress out of travel
Richard (United Kingdom) -
Best of Japan, Mar 2025
Everything was very well explained beforehand and it all worked!
Monica (United States) -
Japan Solo, Feb 2025
Overall, the itinerary and guides were excellent and addressed our interests, the accommodations were diverse and generally excellent,...
Benjamin (Australia) -
Independent Travel, Feb 2025
Everything went so smoothly. We felt we were in the best of hands and didn't have any worries...