What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2074 reviews submitted in the last 3 years
Malcolm (United Kingdom) -
Independent Travel, Feb 2019
Excellent, good guides, all very smooth.
Susan (Australia) -
Independent Travel, May 2019
Great service, prompt replies, lots options and staff have great knowledge of Japan. We did a self guided...
Richard (Canada) -
Independent Travel, Jun 2019
detailed planning was spectacular - no hiccups at all
Ryan (United Kingdom) -
Independent Travel, Mar 2019
The overall service was great, before and during the trip i always felt like i could pick up...
Nigel (United Kingdom) -
Independent Travel, May 2019
Very efficient and expert at tailoring a holiday that was all we hoped for.
Elena (New Zealand) -
Independent Travel, May 2019
The communication was very prompt, the itineraries were very clear and extremely helpful, and we loved every minute...
Karen (United States) -
7 Night Price Cruncher, May 2019
InsideJapan Tours offers so many options to create your own travel adventure package. Working with Nicole was great...
Murray (New Zealand) -
Tokaido Trail, May 2019
Very enjoyable experience with a great group of people and a wonderful tour leader in a beautiful place.