What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1745 reviews submitted in the last 3 years
Richard (United States) - Independent Travel, Sep 2024
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Jenny's design was perfect. Great mix of experiences, and although the pace was a bit hectic, we experienced exactly what we wanted during our 3.5 weeks. And, with the exception of one weak local guide, the service from the local office was outstanding.
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2. Consultant name and satisfaction rating:
Great listening, great advice, great itinerary, and easy to work with.
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3. How would you rate your package in terms of value for money?
No Answer Given
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
No Answer Given
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6. Please comment on any professional guiding included in your package?
No Answer Given
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7. How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
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8. Would you consider travelling to Japan again?
No Answer Given
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9. Would you travel again with InsideJapan Tours?
No Answer Given